Technical Support Flow

ID: 153155

Description: Step to follow when technical support is needed.

Steps:

  1. Step 1. Identify make, model, and serial number on the equipment being serviced.
  2. Step 2. Research via IFIXIT>>HDES
  3. Step 3. Contact your Sr. FSP or My Teams in D365 if Sr. FSP is unavailable.
  4. Step 4. If additional support is required, Senior Tech contacts ESMS/RESM.
  5. Step 5. If OEM support is needed contact RESM and Divisional Leaders *Except when warranty issues
  6. Single Source Support phoneline 470-649-6600.
    7. Step image
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