How to Fix a Stuck Button(s) On an Xbox One Controller 1697

ID: 157269

Description: The Letter Buttons (A,B,X,Y) can become jammed...

Steps:

1. Using a prying tool, unclip and remove the back parts of each handle.
2. Remove the battery in the center of the back panel.

3. Using a TR9 Torx screwdriver, remove the top and bottom screw of each handle and the one screw within the battery area (five screws total).
4. Note: You will have to remove the warranty sticker or puncture it to reach the battery-area screw.
5. Remove the front and back plate of the controller by pulling them apart.

6. Carefully remove the right and left thumbsticks by pulling them off of the controller.

7. Using your hands or a prying tool, gently remove the top bumper strip from the top of the controller.
8. After removing the bumper piece, a small piece know as the sync button may come off. Make sure to set this aside as it will be important for the reassembly of the controller.

9. Using a TR6 Torx screwdriver, remove the two screws on the top motherboard and unclip it.
10. Be very careful after removing the screws from the top motherboard panel. While de-soldering is not required, you still must be careful to not damage the wires for the rest of the repair.
11. After unclipping the top motherboard, the 3.5 mm audio jack piece will fall out. Set this aside for the reassembly of the controller.

12. Using the TR6 Torx screwdriver, remove the six screws on the bottom motherboard.
13. Carefully remove the motherboard from the controller.

14. Remove the rubber button cover holding the buttons in the controller.
15. Once the cover has been removed, flip the controller over to dump out all the plastic buttons.
16. Set aside all the buttons as they will be important for reassembly.

17. While holding a q-tip, gently pour a small amount of rubbing alcohol onto the q-tip.
18. Use the the q-tip to rub the inside where the buttons go in order to clean out any debris or dirt that might be in there.