How To Fix a Paper Jam in a HP Envy 4520 Printer

ID: 182388

Description: Nothing disrupts a productive day at work or...

Steps:

1. Ensure the printer remains powered on, then press down on the center of the paper tray and pull it out to open.
2. Keeping the printer on ensures that any internal sensors can detect paper movement. Turning off the printer may interrupt its ability to detect and clear paper jams properly. Turning off the printer may interrupt the paper detection process, potentially causing jams or require calibration when power is back on.

3. Carefully remove any loose paper from the paper tray. If you find any jammed paper, gently pull it out without tearing.
4. Leaving loose sheets in the tray can lead to additional paper jams.

5. Shine a flashlight into the tray and remove any tiny paper scraps.
6. Small torn pieces left behind can cause future jams.
7. Close the paper tray by pulling it and ensure it is empty and free of any paper.

8. Make sure to keep the printer on for this step.
9. Unplug the power cable from the back.
10. Unplug the USB cable from the back.

11. Place your hands on both sides of the printer near the front edge, then gently lift to open the cartridge access door.
12. Paper jams can occur not only on the outside but also inside the cartridge area.

13. Gently pull out any jammed paper and use a flashlight to check for small pieces.
14. Paper stuck here can prevent the printer from functioning properly.

15. Place your fingers in the two slots on the paper path cover at the back of the printer. Gently pinch the tabs and lift to remove it.
16. After removing the cover, look for any jammed paper inside and remove it. Using a flashlight can help you see more clearly and spot any hard-to-find pieces.
17. The rear paper path is a common location for jams.

18. There is an opening in the duplexer cover where you can insert your fingers and lift in a hooking motion to access any jammed paper.
19. The duplexer cover is not designed to be removed. Forcing it off may cause damage to the printer.
20. After opening the duplexer cover, carefully remove any loose or jammed paper. Using a flashlight can help you see more clearly and spot any hard-to-find pieces.

21. Once all jammed paper has been removed, carefully press down on the duplexer cover to secure it in place. Next, slide the paper path cover back into position and gently press down until it clicks securely. Finally, close the cartridge access door to complete the process.
22. This step may require both hands to securely click the paper path cover into place.

23. Reconnect the power and USB cables, then turn the printer back on. Finally, reload the paper into the tray, and your printer is good to go!