How to Troubleshoot Drainage Issues in a Candy Washing Machine

ID: 218161

Description: [youtubevideo|h5_pgQIEzQQ]Use this guide if a...

Steps:

1. Unplug the washing machine from the wall outlet before touching the filter, pump area, or hoses.
2. Turn off the cold water feed by rotating the supply tap 90 degrees.
3. If you can't reach the tap, shut the cold water at the main stopcock.
4. Only use an outside street stop valve if it controls only the home, and don't use a shared valve in a block of flats.
5. Wear protective gloves if you need to handle dirty water, sludge, coins, or hair clips.
6. If the drum still contains water, carefully open the door and remove as much water as possible with a sponge.
7. These checks apply to wet clothes, water left in the drum, and E03 or E20 drainage errors.
8. Open the small flap at the bottom left corner of the front panel.
9. The drainage filter, also called the coin catcher, is behind this flap on most Candy washing machines.
10. Pull the machine out only if you need better access and can move it safely.
11. The appliance is heavy, so get help if it feels hard to move or tip.
12. Lean the machine backward slightly and place a bowl under the filter if it is safe to do so.
13. If the machine must stay flat, lay a towel under the filter and keep a sponge ready.
14. Expect a lot of water if the drum hasn't drained.
15. Turn the filter counterclockwise slowly until water starts to drip.
16. Don't unscrew the filter all at once, because trapped water can rush out.
17. Catch as much water as possible, and tighten the filter if the flow becomes too fast.
18. Keep loosening and tightening the filter until most of the drum water has drained.
19. If the filter is difficult to turn, tighten it, loosen it, and repeat to help the blockage work loose.
20. Coins and metal hair clips often jam the filter and stop it from turning.
21. Dirty filter water can smell bad when sludge has built up.
22. Pull the filter straight out once the water flow slows and most of the drum water is gone.
23. Remove any coins, bent hair clips, hair bands, sludge, or hair from the filter.
24. Use a brush and hot, soapy water to scrub the filter clean.
25. Rinse away loosened sludge and keep the filter nearby for reinstallation.
26. Look into the filter opening and check that the impeller spins freely.
27. Remove visible coins, hair clips, hair bands, hair, or sludge from around the impeller and the back of the opening.
28. Hair bands can wrap around the impeller and stop the pump from moving water.
29. Use a brush to scrub the inside of the filter area.
30. Use a non-scratch sponge to wipe the inside of the filter area clean.
31. If the impeller won't spin freely after cleaning, the drain pump may need professional service.
32. Line up the clean filter with the opening and slide it in.
33. Turn the filter clockwise a few turns until it locks into place.
34. Close the filter flap.
35. Plug the washing machine back in and switch it on.
36. Turn the cold water feed back on.
37. Run a drum clean cycle or an empty 90 degrees Celsius service wash, using washing machine cleaner if available.
38. The hot wash flushes the machine and helps keep it hygienically fresh.
39. Check that the machine drains during the cycle.
40. If the machine still doesn't drain, unplug it and turn off the cold water feed before removing drainage pipework.
41. Check which drainage setup the machine uses.
42. A wall standpipe setup has the drain hose resting in a pipe on the wall.
43. An under sink setup has the drain hose connected inside the sink cabinet.
44. Pull the washing machine drainage hose out of the wall standpipe.
45. Check the hose end for blockages inside.
46. Clean sludge from the outside of the hose with hot, soapy water.
47. Use a phone in video mode with the flashlight on to record down inside the standpipe.
48. Review the footage and look for clear water or sludge in the pipework.
49. Place a tray and towel under the U bend before loosening the nuts.
50. The U bend stops smells returning to the kitchen and catches sludge and grime.
51. Unscrew the U bend nuts and remove the U bend.
52. If the nuts are glued or stuck, don't force them and call a plumber.
53. Drain the water, and put thick sludge in the bin instead of the sink.
54. Clean the U bend with hot, soapy water until it is clear.
55. Refit the U bend and tighten the nuts.
56. Put the drain hose about 8 inches into the standpipe, not all the way to the bottom, or the machine can pump water onto the floor.
57. Place a bucket under the sink connection before removing the drain hose.
58. Disconnect the washing machine drainage hose from the under sink connector.
59. Check the hose and connector for blockages.
60. Clean any sludge from the hose and connector with hot, soapy water.
61. Refit the hose and secure the metal clip if the connection has one.
62. Unscrew the under sink U bend nuts if the trap needs checking.
63. Put sludge in the bin, clean the U bend with hot, soapy water, and reinstall it.
64. Plug the washing machine back in and switch it on if it is still unplugged.
65. Turn the cold water feed back on if it is still off.
66. Run a drum clean cycle or an empty 90 degrees Celsius service wash, using washing machine cleaner if available.
67. Check that the drum empties and the machine drains normally.
68. If the machine still doesn't drain, check the outside drainage if you can access it.
69. Only lift manhole covers that you can handle safely, and don't enter a drain.
70. Make sure the outside drainage is running smoothly and is clear.
71. Arrange a CCTV drainage survey if you can't access or verify the outside drainage.
72. If the outside drainage is clear, the washing machine may have a drain pump fault or a computer board fault.
73. Call a washing machine technician for internal faults or a plumber for blocked pipework.
74. Leave the dispenser drawer slightly ajar after each wash.
75. Leave the drum door slightly ajar after each wash.
76. Extra ventilation helps stop smells and mold from forming.