How to fix water leaking from the side of the capsules
ID: 56360
Description: It appears Dolce Gusto Genio and Piccolo...
Steps:
- There is no reason to take the machine apart if the leak is not from the inside.
- If the water runs down the cup bay (starting from where the red arrows are) it indicates a plate failure.
- You will most likely also see a puddle of water at the base of your machine. This comes from the water running backwards from the plate and into the machine.
- You should try to clean or replace the plate first, before opening the machine.
- Disconnect the device from the mains voltage. You will also appreciate to remove the water container.
- Remove the capsule holder.
- Close the lid (as if you were to make a brew)
- Insert the small screwdriver at the point shown by the red arrow, press the screwdriver inwards 2->3 mm and the plate should drop down. There is a small spring behind which is moved. The spring sits on the plate. Due to lots of calcium deposits the plate may need a little help to come down.
- Insert the new or cleaned plate, latch backend first and click in place in the front.
- Once done, connect the device and make your self a brew and see if it is well-deserved. No Leaks - You've earned it. Leaks = You need that cup to ponder where the issue then is :-)
